All orders received before 1.00pm will be shipped out the same day, any orders received after then will be shipped the following day. If your order is placed after 1.00pm on a friday, or over the weekend, your item will be shipped on the following Monday, not including Bank Holiday Mondays.
Service Update: Due to increased traffic on the website there is a 1/2 day delay on processing web orders. Apologies for any inconveinience caused.
Our shipping rates are calculated based on the estimated weight and size of the items. We use services from DPD, Interlink and DHL for both domestic and international shipping.
For all shipping inside the UK we use Interlink and DPD. Please note UK customers pay ZERO.
For all European & International purchases we will use DPD DIRECT where acceptable and DHL dependent on your choice at the checkout phase of purchase. Each service requires a signature on delivery. For completely accurate shipping costs please view shipping costs at checkout.
Please select which service you would like to use at the checkout. Estimated delivery times and exact costs are shown clearly at the checkout. Please check delivery times and costs per services available at the checkout. If you would like clarification on shipping prices or times please contact us at [email protected]
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. If you have any questions or queries please contact us at [email protected]
PAY IN GB POUNDS, EUROS AND DOLLARS
We accept payment in Great British Pounds, Euros and U.S. Dollars. This means the price you see is the price you will be charged. Nothing else.
From time to time MATIÈRES PARIS offers free shipping offers. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
We are happy to return full price and sale items within 14 days of purchase, if you wish to return a purchase.
If you are unhappy with our products in any way, they can be returned or exchanged provided that it is in saleable condition.
If you wish to return your item and receive a full refund items need to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange. Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs. Once this is received the new item will be posted immediately.
Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs. Often MATIERES PARIS offers reduced delivery rates that for our customers.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at MATIERES PARIS take every effort to check your purchase thouroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting [email protected] about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs inccurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations. MATIERES PARIS credit notes are valid for 6 months from the date of issue and can be redeemed on the MATIERES PARIS E-STORE. If you want to purchase from the site with your Credit Note please contact us before making your purchase at [email protected]
Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.